V3.0 Delta from V2.0

What's New: Multi-vendor marketplace, white-label platform, franchise management Timeline: Month 19-24 Migration Complexity: HIGH (new vendor model, marketplace architecture)

Executive Summary

V3.0 represents a fundamental business model transformation from a single-tenant platform to a global multi-vendor marketplace. While V2.0 enabled event management alongside villa rentals, V3.0 opens the platform to unlimited vendors, white-label resellers, and franchise partners.

Key Changes:

Single operator → Multi-vendor marketplace
Fixed branding → White-label capabilities
Direct operation → Franchise/partner program
Limited currencies/languages → Global multi-currency/multi-language
Basic analytics → Enterprise BI tools
Closed API → Full API platform

Migration Impact:

Breaking: Revenue model changes (3-way splits)
Breaking: Authentication model (vendor isolation)
Breaking: Search architecture (cross-vendor)
Additive: New vendor/storefront entities
Additive: White-label configuration
Additive: Partner management

What V2.0 Had (Baseline)

Business Model

Single-tenant platform operated by TVL
TVL manages all villas and events directly
Standard TVL branding across all properties
Limited to TVL's operational capacity
Fixed commission structure

Technical Capabilities

Villa rental management
Events and experiences
Package creation (villa + events)
Basic multi-currency (3-5 currencies)
Basic multi-language (2-3 languages)
Single checkout flow
Standard analytics dashboard
Property manager portal
Event organizer tools

Scale

Up to 500 properties managed by TVL
Up to 1,000 events managed by TVL
Single region deployment
Single brand identity

What V3.0 Adds (Delta)

1. MULTI-VENDOR MARKETPLACE

NEW Entities:

Vendor
├─ vendor_id (UUID)
├─ business_name
├─ vendor_type (property_manager | event_organizer | tour_operator)
├─ tier (basic | professional | enterprise)
├─ verification_status (pending | verified | suspended)
├─ commission_rate (%)
├─ created_at
└─ settings (JSON)

VendorVerification
├─ verification_id (UUID)
├─ vendor_id (FK)
├─ verification_type (identity | business | background | financial)
├─ status (pending | approved | rejected)
├─ documents (array)
├─ verified_by (admin_id)
└─ verified_at

VendorStorefront
├─ storefront_id (UUID)
├─ vendor_id (FK)
├─ slug (unique URL)
├─ display_name
├─ description
├─ logo_url
├─ banner_url
├─ theme_config (JSON)
├─ social_links (JSON)
└─ is_active

NEW Workflows:

Vendor Onboarding:

Vendor submits registration application
System validates business information
KYC/background check initiated
Document verification (business license, insurance)
Banking/payout setup (Stripe Connect account)
Vendor assigned tier (basic/professional/enterprise)
Storefront created automatically
Vendor onboarding complete → can list properties/events

Vendor Tier System:

Tier	Properties	Events	Commission	Features
Basic	1-10	1-25	15%	Standard tools
Professional	11-100	26-100	12%	Advanced analytics, API access
Enterprise	Unlimited	Unlimited	8%	White-label, dedicated support, custom integrations

Cross-Vendor Search:

Search spans all vendors' properties and events
Filter by vendor rating, tier, location
Vendor name displayed in search results
Vendor storefront link from property/event pages

Vendor Performance Monitoring:

Response time tracking
Booking acceptance rate
Cancellation rate
Guest satisfaction score
Review ratings
Revenue generated
Quality score (composite metric)

Vendor Ratings and Reviews:

Guests rate vendors (separate from property/event ratings)
Vendor response to reviews
Aggregate vendor rating displayed on storefront
Review moderation system

Impact on Existing Domains:

Supply Domain (Enhanced):

  Property
+ ├─ vendor_id (FK) ← NEW: property belongs to vendor
+ ├─ storefront_id (FK) ← NEW: displayed on storefront
  ├─ owner_id (FK) ← UNCHANGED
  └─ ... (existing fields)

Events Domain (Enhanced):

  Event
+ ├─ vendor_id (FK) ← NEW: event managed by vendor
+ ├─ storefront_id (FK) ← NEW: displayed on storefront
  ├─ organizer_id (FK) ← UNCHANGED
  └─ ... (existing fields)

Bookings Domain (Enhanced):

  Booking
+ ├─ vendor_id (FK) ← NEW: booking attributed to vendor
+ ├─ marketplace_commission (%) ← NEW: platform fee
+ ├─ vendor_commission (%) ← NEW: vendor's fee
  ├─ property_id (FK)
  └─ ... (existing fields)

2. WHITE-LABEL PLATFORM

NEW Entities:

WhiteLabelTenant
├─ tenant_id (UUID)
├─ vendor_id (FK) ← must be enterprise tier
├─ custom_domain (e.g., bookings.myagency.com)
├─ domain_verified (boolean)
├─ ssl_certificate_id
├─ branding (JSON)
│   ├─ logo_url
│   ├─ favicon_url
│   ├─ primary_color
│   ├─ secondary_color
│   ├─ font_family
│   ├─ custom_css_url (optional)
│   └─ terms_url
├─ email_templates (JSON)
│   ├─ booking_confirmation
│   ├─ pre_arrival
│   ├─ post_checkout
│   └─ password_reset
├─ booking_flow_config (JSON)
├─ feature_flags (JSON)
├─ is_active
└─ created_at

WhiteLabelDomain
├─ domain_id (UUID)
├─ tenant_id (FK)
├─ domain_name
├─ dns_records (array)
├─ verification_status (pending | verified | failed)
├─ ssl_status (pending | active | expired)
└─ verified_at

NEW Features:

Custom Domain Mapping:

Enterprise vendors can use custom domains
DNS configuration guide provided
Automatic SSL certificate provisioning (Let's Encrypt)
Domain verification (TXT record or file upload)
Subdomain support (e.g., book.agency.com)

Branding Customization:

Logo replacement (header, footer, emails)
Favicon customization
Color scheme (primary, secondary, accent)
Font selection (from approved list)
Custom CSS upload (enterprise only)
White-labeled mobile web experience

Custom Email Templates:

HTML email editor
Variable substitution (guest name, booking details, etc.)
Preview and testing tools
Template versioning
Sender name customization
Reply-to address configuration

Custom Booking Flow:

Configurable checkout steps
Custom terms and conditions
Optional guest registration
Custom payment methods display
Upsell/cross-sell configuration
Custom confirmation page

Agency-Specific Features:

Custom footer links
Privacy policy URL
Terms of service URL
Contact information override
Social media links
Google Analytics integration
Facebook Pixel integration

Reseller Program:

Revenue share model (configurable)
Marketing materials library
Co-marketing opportunities
Lead generation tools
Referral tracking

Impact on Architecture:

Multi-Tenancy Architecture:

Request Flow:
Request arrives at bookings.agency.com
Load balancer routes to platform
Middleware identifies tenant by domain
Tenant context loaded (branding, config)
Response rendered with tenant branding
Email sent with tenant templates

Data Isolation:

Tenant-specific configuration stored per vendor
Shared infrastructure (properties, bookings)
Tenant context in all requests
Row-level security for tenant data

3. FRANCHISE/PARTNER PROGRAM

NEW Entities:

Partner
├─ partner_id (UUID)
├─ partner_name
├─ partner_type (franchise | affiliate | reseller)
├─ territory (array of regions/countries)
├─ commission_structure (JSON)
│   ├─ base_rate (%)
│   ├─ performance_tiers (array)
│   └─ payment_schedule (monthly | quarterly)
├─ contract_start_date
├─ contract_end_date
├─ status (active | suspended | terminated)
└─ onboarding_completed_at

PartnerCommission
├─ commission_id (UUID)
├─ partner_id (FK)
├─ booking_id (FK)
├─ commission_amount (decimal)
├─ commission_rate (%)
├─ booking_value (decimal)
├─ status (pending | approved | paid)
├─ paid_at
└─ payment_reference

PartnerOnboarding
├─ onboarding_id (UUID)
├─ partner_id (FK)
├─ step_name
├─ status (pending | completed | skipped)
├─ completed_at
└─ notes

MarketingMaterial
├─ material_id (UUID)
├─ title
├─ description
├─ material_type (brochure | video | image | presentation)
├─ file_url
├─ thumbnail_url
├─ partner_tier (all | franchise | enterprise)
├─ language (ISO code)
└─ created_at

NEW Workflows:

Partner Onboarding:

Partner application submitted
Territory review (exclusivity check)
Contract negotiation
Commission structure agreed
Banking/payout setup
Training session scheduled
Marketing materials provided
Partner portal access granted
Go-live checklist completed

Commission Management:

Automated commission calculation per booking
Performance tier evaluation (monthly)
Commission approval workflow
Automated monthly payouts
Commission statement generation
Dispute resolution process

Partner Portal Features:

Dashboard (revenue, bookings, commissions)
Lead tracking
Marketing material downloads
Training video library
Support ticket system
Performance analytics
Commission reports
Territory management

Training Resources:

Video tutorials (platform usage)
Best practices guides
Sales playbooks
Technical documentation
Certification program
Webinar calendar
Knowledge base

Support Ticketing:

Partner-specific support queue
Priority support for franchise partners
SLA tracking (response time, resolution time)
Escalation workflow
Support analytics

4. GLOBAL FEATURES (Complete)

V2.0 Had (Limited):

3-5 currencies (USD, EUR, GBP)
2-3 languages (English, Spanish)
Basic time zone handling
No regional payment methods

V3.0 Adds (Complete Global Support):

Multi-Currency (20+ Currencies):

SupportedCurrency
├─ currency_code (ISO 4217: USD, EUR, GBP, JPY, etc.)
├─ symbol
├─ decimal_places
├─ exchange_rate (to base currency)
├─ is_active
└─ last_updated

CurrencyConversion
├─ conversion_id (UUID)
├─ from_currency
├─ to_currency
├─ rate
├─ source (API provider)
└─ timestamp

Supported Currencies:

USD, EUR, GBP, CAD, AUD (V2.0 existing)
JPY, CNY, INR, BRL, MXN (NEW)
CHF, SEK, NOK, DKK, PLN (NEW)
ZAR, AED, SGD, HKD, NZD (NEW)

Features:

Real-time exchange rates (updated hourly)
Display prices in guest's preferred currency
Pay in local currency
Automatic conversion at checkout
Multi-currency financial reports
Currency-specific rounding rules

Multi-Language (10+ Languages):

Translation
├─ translation_id (UUID)
├─ key (e.g., "booking.confirm_button")
├─ language (ISO 639-1: en, es, fr, de, etc.)
├─ text
├─ context
└─ last_updated

LocalizedContent
├─ content_id (UUID)
├─ entity_type (property | event | page)
├─ entity_id (FK)
├─ language
├─ title
├─ description
├─ metadata (JSON)
└─ is_approved

Supported Languages:

English, Spanish, French (V2.0 existing)
German, Italian, Portuguese (NEW)
Japanese, Chinese (Simplified), Arabic (NEW)
Russian, Korean (NEW)

Features:

UI translation (all platform text)
Content translation (property descriptions, event details)
Professional translation service integration
Machine translation (Google Translate API)
Translation approval workflow
Language-specific SEO metadata
RTL support (Arabic, Hebrew)

Regional Payment Methods:

PaymentMethod
├─ method_id (UUID)
├─ method_name
├─ method_type (card | bank_transfer | wallet | local)
├─ provider (stripe | adyen | paypal | alipay | etc.)
├─ supported_currencies (array)
├─ supported_countries (array)
├─ is_active
└─ configuration (JSON)

Supported Payment Methods:

Credit/Debit Cards: Visa, Mastercard, Amex (Global)
Digital Wallets: Apple Pay, Google Pay, PayPal (Global)
Regional: Alipay, WeChat Pay (China)
Regional: iDEAL (Netherlands), Sofort (Germany)
Regional: Boleto (Brazil), OXXO (Mexico)
Regional: UPI (India), GrabPay (Singapore)
Bank Transfer: SEPA (Europe), ACH (USA)

Local Tax Compliance:

TaxRule
├─ rule_id (UUID)
├─ country_code (ISO 3166)
├─ region (state/province, optional)
├─ tax_type (VAT | GST | sales_tax | occupancy_tax | etc.)
├─ tax_rate (%)
├─ applies_to (property | event | service_fee)
├─ effective_from
├─ effective_to
└─ authority_name

TaxReport
├─ report_id (UUID)
├─ country_code
├─ period_start
├─ period_end
├─ total_tax_collected (by type)
├─ transactions_count
├─ generated_at
└─ file_url (CSV/PDF)

Tax Compliance Features:

VAT/GST calculation by country
Occupancy tax (USA state/local)
Tourist tax (Europe)
Reverse charge mechanism (B2B EU)
Tax exemption handling
Automated tax report generation
Tax authority filing integration (planned)

Time Zone Handling:

TimeZone
├─ property_id (FK)
├─ timezone_name (e.g., "America/Los_Angeles")
├─ utc_offset (minutes)
├─ observes_dst (boolean)
└─ default_for_region

BookingTimestamp
├─ booking_id (FK)
├─ created_at_utc (timestamp)
├─ created_at_local (timestamp)
├─ checkin_time_local (time)
├─ checkout_time_local (time)
└─ timezone_at_booking

Features:

Property-specific time zones
Automatic DST handling
Display times in guest's time zone
Display times in property's time zone
Calendar sync with correct time zones
Email timestamps in recipient's time zone

Regional Content:

Region-specific property recommendations
Local experience suggestions
Regional blog content
Localized customer support hours
Regional pricing displays
Country-specific legal notices

5. ENTERPRISE TOOLS

Advanced Analytics Dashboard:

AnalyticsDashboard
├─ dashboard_id (UUID)
├─ vendor_id (FK) ← enterprise vendors get custom dashboards
├─ dashboard_name
├─ widgets (array)
│   ├─ widget_type (chart | table | metric | map)
│   ├─ data_source (query)
│   ├─ refresh_interval (minutes)
│   └─ display_config (JSON)
├─ filters (array)
└─ is_shared

MetricDefinition
├─ metric_id (UUID)
├─ metric_name
├─ calculation_type (sum | avg | count | ratio | custom)
├─ formula (SQL or expression)
├─ dimensions (array)
├─ filters (array)
└─ cache_ttl (seconds)

Available Metrics:

Revenue metrics (gross, net, by channel, by property)
Occupancy rate (by property, by month, by season)
Average daily rate (ADR)
Revenue per available room (RevPAR)
Booking lead time
Length of stay average
Cancellation rate
Guest satisfaction score
Channel performance
Marketing ROI
Vendor performance (marketplace)

Custom Report Builder:

Drag-and-drop interface
Pre-built templates
Custom SQL queries (enterprise only)
Scheduled reports (daily, weekly, monthly)
Export formats (CSV, Excel, PDF)
Email delivery
Visualization options (charts, graphs, heatmaps)
Data filters and pivots

Data Export (API):

API Endpoints (Enterprise Only):
GET /api/v3/analytics/bookings
GET /api/v3/analytics/revenue
GET /api/v3/analytics/properties
GET /api/v3/analytics/vendors
GET /api/v3/analytics/custom/{report_id}

Parameters:
- start_date, end_date
- vendor_id (optional, filter by vendor)
- property_id (optional)
- group_by (day | week | month | quarter | year)
- format (json | csv | excel)

Webhook Notifications:

Webhook
├─ webhook_id (UUID)
├─ vendor_id (FK)
├─ event_type (booking.created | booking.cancelled | payment.received | etc.)
├─ url (HTTPS endpoint)
├─ secret (for signature verification)
├─ is_active
├─ retry_policy (JSON)
└─ created_at

WebhookDelivery
├─ delivery_id (UUID)
├─ webhook_id (FK)
├─ payload (JSON)
├─ status (pending | success | failed)
├─ http_status_code
├─ attempts
├─ next_retry_at
└─ delivered_at

Supported Webhook Events:

booking.created
booking.confirmed
booking.cancelled
booking.modified
payment.received
payment.failed
payout.processed
review.submitted
property.created
property.updated
availability.changed

SSO Integration (SAML):

SSOProvider
├─ provider_id (UUID)
├─ vendor_id (FK) ← enterprise only
├─ provider_type (saml | oauth2 | oidc)
├─ entity_id (SAML)
├─ sso_url
├─ certificate (X.509)
├─ attribute_mapping (JSON)
│   ├─ email
│   ├─ first_name
│   ├─ last_name
│   └─ roles
├─ is_active
└─ created_at

SSO Features:

SAML 2.0 support
OAuth 2.0 / OpenID Connect
Azure AD integration
Okta integration
Google Workspace integration
Automatic user provisioning
Role mapping
Just-in-time (JIT) provisioning

Dedicated Support:

Dedicated account manager
Priority support queue
24/7 phone support
Slack/Teams integration
Quarterly business reviews
Custom training sessions
Implementation assistance

6. MARKETPLACE OPERATIONS

Vendor Payouts (Split by Vendor):

MarketplacePayout
├─ payout_id (UUID)
├─ vendor_id (FK)
├─ period_start
├─ period_end
├─ total_bookings
├─ total_revenue (decimal)
├─ marketplace_commission (decimal)
├─ vendor_earnings (decimal)
├─ adjustments (decimal)
├─ net_payout (decimal)
├─ status (pending | processing | completed | failed)
├─ bank_account_id (FK)
├─ transfer_reference
└─ paid_at

PayoutLineItem
├─ line_item_id (UUID)
├─ payout_id (FK)
├─ booking_id (FK)
├─ booking_date
├─ guest_name
├─ property_name
├─ booking_value (decimal)
├─ commission_rate (%)
├─ commission_amount (decimal)
├─ net_to_vendor (decimal)
└─ status

Payout Schedule:

Weekly payouts (standard)
Bi-weekly payouts (option)
Monthly payouts (option)
Instant payout (enterprise, 1% fee)
Minimum payout threshold: $50

Revenue Split Model:

Traditional Booking (V2.0):
Booking Value: $1,000
├─ Platform Fee (10%): $100
└─ Property Owner: $900

Marketplace Booking (V3.0):
Booking Value: $1,000
├─ Platform Fee (5%): $50
├─ Vendor Commission (10%): $100
└─ Property Owner: $850

White-Label Booking (V3.0):
Booking Value: $1,000
├─ Platform Fee (3%): $30
├─ White-Label Agency (12%): $120
└─ Property Owner: $850

Dispute Resolution:

Dispute
├─ dispute_id (UUID)
├─ booking_id (FK)
├─ raised_by (guest | vendor | platform)
├─ dispute_type (cancellation | refund | service_quality | payout | other)
├─ description
├─ evidence (array of files/links)
├─ status (open | under_review | resolved | escalated)
├─ assigned_to (admin_id)
├─ resolution_notes
├─ resolved_at
└─ created_at

DisputeMessage
├─ message_id (UUID)
├─ dispute_id (FK)
├─ sender_type (guest | vendor | admin)
├─ sender_id (FK)
├─ message
├─ attachments (array)
└─ sent_at

Dispute Types:

Cancellation disputes
Refund requests
Service quality issues
Property condition complaints
Payout discrepancies
Booking modifications
No-show claims

Dispute Resolution Process:

Dispute raised by guest/vendor
Evidence collected from both parties
Admin review and investigation
Resolution proposed
Parties notified
Resolution implemented (refund, payout adjustment, etc.)
Case closed or escalated

Quality Control:

QualityCheck
├─ check_id (UUID)
├─ entity_type (property | event | vendor)
├─ entity_id (FK)
├─ check_type (photos | description | pricing | availability)
├─ status (pending | passed | failed)
├─ issues_found (array)
├─ reviewer_id (admin FK)
├─ reviewed_at
└─ next_check_date

QualityStandard
├─ standard_id (UUID)
├─ standard_name
├─ entity_type (property | event)
├─ criteria (JSON)
│   ├─ min_photos (number)
│   ├─ min_description_length (number)
│   ├─ required_fields (array)
│   └─ quality_score_threshold (number)
└─ enforcement_level (warning | blocking)

Quality Standards:

Minimum photo requirements (5+ high-res photos)
Description completeness (200+ words)
Accurate pricing (no bait-and-switch)
Availability accuracy (calendar up-to-date)
Response time standards (< 24 hours)
Guest satisfaction threshold (4.0+ rating)

Fraud Detection:

FraudCheck
├─ check_id (UUID)
├─ entity_type (booking | vendor | payment)
├─ entity_id (FK)
├─ risk_score (0-100)
├─ risk_factors (array)
│   ├─ unusual_booking_pattern
│   ├─ high_value_transaction
│   ├─ new_vendor
│   ├─ suspicious_payment
│   └─ location_mismatch
├─ action_taken (none | manual_review | blocked)
├─ reviewed_by (admin_id)
└─ checked_at

FraudRule
├─ rule_id (UUID)
├─ rule_name
├─ condition (SQL or logic expression)
├─ risk_score_increase (number)
├─ auto_block (boolean)
├─ is_active
└─ created_at

Fraud Detection Rules:

Multiple bookings from same IP in short time
High-value bookings from new accounts
Mismatched billing/shipping addresses
Known fraudulent email patterns
Suspicious payment method usage
Velocity checks (too many transactions)
Geolocation anomalies

Content Moderation:

ModerationQueue
├─ queue_id (UUID)
├─ content_type (property_description | event_description | review | photo)
├─ content_id (FK)
├─ vendor_id (FK)
├─ flagged_reason (inappropriate | spam | misleading | copyright)
├─ status (pending | approved | rejected | escalated)
├─ moderator_id (admin FK)
├─ moderated_at
└─ created_at

Moderation Types:

Property descriptions (offensive language, false claims)
Event descriptions (misleading information)
Photos (inappropriate, copyrighted, misleading)
Reviews (fake reviews, offensive language)
Vendor profiles (impersonation, fraudulent)

Vendor Performance Monitoring:

VendorPerformanceMetric
├─ metric_id (UUID)
├─ vendor_id (FK)
├─ period_start
├─ period_end
├─ response_time_avg (hours)
├─ booking_acceptance_rate (%)
├─ cancellation_rate (%)
├─ guest_satisfaction (1-5)
├─ review_rating_avg (1-5)
├─ revenue_generated (decimal)
├─ quality_score (0-100)
└─ tier_eligible (basic | professional | enterprise)

Performance Thresholds:

Metric	Basic	Professional	Enterprise
Response Time	< 48h	< 24h	< 12h
Acceptance Rate	> 70%	> 80%	> 90%
Cancellation Rate	< 10%	< 5%	< 3%
Guest Satisfaction	> 3.5	> 4.0	> 4.5
Quality Score	> 60	> 75	> 85

Actions on Poor Performance:

Warning notification
Tier demotion
Listing visibility reduction
Account suspension (temporary)
Account termination (repeated violations)

Breaking Changes (Migration Required)

1. Authentication & Authorization

V2.0 Model:

User → Role → Permissions

V3.0 Model:

User → Vendor → Role → Permissions
         ↓
    VendorContext (data isolation)

Migration:

All existing users assigned to "TVL Master Vendor"
New vendors get isolated context
Row-level security policies applied
Session now includes vendor_id

Code Changes Required:

-- Add vendor_id to all domain tables
ALTER TABLE properties ADD COLUMN vendor_id UUID REFERENCES vendors(vendor_id);
ALTER TABLE events ADD COLUMN vendor_id UUID REFERENCES vendors(vendor_id);
ALTER TABLE bookings ADD COLUMN vendor_id UUID REFERENCES vendors(vendor_id);

-- Update queries to filter by vendor
-- Before: SELECT * FROM properties WHERE owner_id = $1
-- After: SELECT * FROM properties WHERE owner_id = $1 AND vendor_id = $2

2. Revenue Model

V2.0:

Booking Value = Base Price + Taxes + Fees
Revenue Split = Platform Fee + Owner Payout

V3.0:

Booking Value = Base Price + Taxes + Fees
Revenue Split = Platform Fee + Vendor Commission + Owner Payout

Migration:

Recalculate all active bookings with new split
Update payout schedules
Migrate financial reports

Schema Changes:

ALTER TABLE bookings ADD COLUMN marketplace_commission DECIMAL(10,2);
ALTER TABLE bookings ADD COLUMN vendor_commission DECIMAL(10,2);
ALTER TABLE bookings ADD COLUMN vendor_payout_status VARCHAR(50);

3. Search Architecture

V2.0:

Single Elasticsearch index
All properties managed by TVL
Simple search queries

V3.0:

Multi-vendor index with vendor_id facet
Cross-vendor aggregations
Vendor-specific boosting

Migration:

Reindex all properties with vendor_id
Update search queries to include vendor filters
Add vendor ranking to relevance scoring
Test cross-vendor search

Non-Breaking Changes (Additive)

New Tables

vendors
vendor_verifications
vendor_storefronts
white_label_tenants
white_label_domains
partners
partner_commissions
marketing_materials
supported_currencies
translations
localized_content
payment_methods
tax_rules
analytics_dashboards
webhooks
sso_providers
marketplace_payouts
disputes
quality_checks
fraud_checks
moderation_queue
vendor_performance_metrics

New API Endpoints

Vendor Management:
POST   /api/v3/vendors
GET    /api/v3/vendors/{id}
PUT    /api/v3/vendors/{id}
GET    /api/v3/vendors/{id}/storefront
PUT    /api/v3/vendors/{id}/storefront

White-Label:
POST   /api/v3/white-label/tenants
GET    /api/v3/white-label/tenants/{id}
PUT    /api/v3/white-label/tenants/{id}/branding
POST   /api/v3/white-label/domains

Partners:
POST   /api/v3/partners
GET    /api/v3/partners/{id}
GET    /api/v3/partners/{id}/commissions

Analytics:
GET    /api/v3/analytics/dashboard
POST   /api/v3/analytics/reports
GET    /api/v3/analytics/export

Webhooks:
POST   /api/v3/webhooks
GET    /api/v3/webhooks
DELETE /api/v3/webhooks/{id}

Marketplace:
GET    /api/v3/marketplace/payouts
GET    /api/v3/marketplace/disputes
POST   /api/v3/marketplace/disputes

Domain Changes Summary

Domain	V2.0 Status	V3.0 Changes
Identity & Tenancy	Complete	Enhanced: Multi-vendor tenancy, SSO
Authorization	Complete	Enhanced: Vendor-level permissions
Supply	Complete	Enhanced: vendor_id, storefront_id
Availability	Complete	Enhanced: Cross-vendor sync
Pricing	Complete	Enhanced: Multi-currency, vendor commissions
Bookings	Complete	Enhanced: Marketplace revenue splits
Payments	Complete	Enhanced: Regional payment methods, vendor payouts
Content	Complete	Enhanced: Multi-language, vendor storefronts
Channels	Complete	Unchanged
Delegation	Complete	Unchanged
Search	Complete	Enhanced: Cross-vendor search
Analytics	Complete	Enhanced: Enterprise BI tools
Events	Complete	Enhanced: vendor_id
Vendors (NEW)	N/A	NEW: Full vendor management domain
White-Label (NEW)	N/A	NEW: Branding and customization domain
Partners (NEW)	N/A	NEW: Franchise/partner program domain
Marketplace Ops (NEW)	N/A	NEW: Quality, fraud, disputes

Infrastructure Changes

Database

V2.0:
- Single PostgreSQL instance
- Regional deployment

V3.0:
- Multi-region PostgreSQL with replication
- Read replicas per region
- Connection pooling (PgBouncer)
- Partitioning for high-volume tables (bookings, payments)

Caching

V2.0:
- Redis for session storage

V3.0:
- Redis Cluster for high availability
- Regional cache nodes
- CDN caching (CloudFlare/Fastly)
- Multi-layer caching strategy

Search

V2.0:
- Single Elasticsearch cluster

V3.0:
- Multi-region Elasticsearch
- Cross-cluster search
- Dedicated indices per vendor type
- Real-time indexing pipeline

Deployment

V2.0:
- Single AWS region (us-east-1)
- Kubernetes cluster (3 nodes)

V3.0:
- Multi-region deployment (us-east-1, eu-west-1, ap-southeast-1)
- Auto-scaling Kubernetes (10-100 nodes)
- Global load balancing
- Regional failover

Migration Checklist

Phase 1: Foundation (Weeks 1-4)

Create vendor management tables
Migrate existing data to "TVL Master Vendor"
Implement vendor authentication
Add vendor_id to all domain tables
Update application queries for vendor context

Phase 2: Marketplace (Weeks 5-8)

Build vendor onboarding flow
Implement vendor verification
Create storefront functionality
Update revenue split logic
Implement marketplace payouts

Phase 3: White-Label (Weeks 9-12)

Implement white-label tenant management
Build custom domain mapping
Create branding customization UI
Implement custom email templates
Test white-label flows

Phase 4: Global Features (Weeks 13-16)

Add 20+ currencies
Implement real-time exchange rates
Add 10+ language support
Integrate translation services
Implement regional payment methods
Build tax compliance features

Phase 5: Enterprise Tools (Weeks 17-20)

Build advanced analytics dashboard
Implement custom report builder
Create webhook system
Implement SSO (SAML)
Set up dedicated support infrastructure

Phase 6: Operations (Weeks 21-24)

Implement quality control system
Build fraud detection
Create content moderation tools
Implement dispute resolution
Build vendor performance monitoring
Deploy multi-region infrastructure

Success Metrics

Business KPIs

Vendors: 100+ active vendors by Month 24
White-Label: 10+ white-label agencies by Month 24
Properties: 10,000+ properties globally
Booking Value: $50M+ annual GMV
Countries: Presence in 20+ countries
Revenue: 3x increase from marketplace commissions

Technical KPIs

Uptime: 99.99% SLA
Performance: <100ms page load (global CDN)
Concurrency: Support 10,000+ concurrent users
Throughput: Handle 100+ transactions/second
Search: <200ms cross-vendor search response
Data Replication: <5 second lag between regions

User Satisfaction

Vendor NPS: >50
Guest NPS: >60
White-Label NPS: >70
Support Response: <1 hour for enterprise
Vendor Retention: >85% year-over-year

Risks & Mitigation

Technical Risks

Risk	Impact	Mitigation
Multi-region latency	High	Regional read replicas, CDN
Cross-vendor search performance	Medium	Dedicated Elasticsearch cluster, caching
Vendor data isolation bugs	High	Row-level security, extensive testing
Payment routing complexity	High	Thorough Stripe Connect testing

Business Risks

Risk	Impact	Mitigation
Vendor quality issues	High	Rigorous verification, quality monitoring
Fraudulent vendors	High	KYC checks, fraud detection systems
White-label support complexity	Medium	Dedicated support team, documentation
Commission disputes	Medium	Clear terms, dispute resolution process

Backward Compatibility

Fully Compatible:

V2.0 APIs remain functional (deprecated)
Existing bookings continue to work
Current integrations unaffected
Gradual migration path for clients

Deprecation Timeline:

V2.0 APIs supported through Month 30
V2.0 UI redirects to V3.0 after Month 24
Data export tools provided for migration

Executive Summary​

What V2.0 Had (Baseline)​

Business Model​

Technical Capabilities​

Scale​

What V3.0 Adds (Delta)​

1. MULTI-VENDOR MARKETPLACE​

2. WHITE-LABEL PLATFORM​

3. FRANCHISE/PARTNER PROGRAM​

4. GLOBAL FEATURES (Complete)​

5. ENTERPRISE TOOLS​

6. MARKETPLACE OPERATIONS​

Breaking Changes (Migration Required)​

1. Authentication & Authorization​

2. Revenue Model​

3. Search Architecture​

Non-Breaking Changes (Additive)​

New Tables​

New API Endpoints​

Domain Changes Summary​

Infrastructure Changes​

Database​

Caching​

Search​

Deployment​

Migration Checklist​

Phase 1: Foundation (Weeks 1-4)​

Phase 2: Marketplace (Weeks 5-8)​

Phase 3: White-Label (Weeks 9-12)​

Phase 4: Global Features (Weeks 13-16)​

Phase 5: Enterprise Tools (Weeks 17-20)​

Phase 6: Operations (Weeks 21-24)​

Success Metrics​

Business KPIs​

Technical KPIs​

User Satisfaction​

Risks & Mitigation​

Technical Risks​

Business Risks​

Backward Compatibility​

Related Documents​

Executive Summary

What V2.0 Had (Baseline)

Business Model

Technical Capabilities

Scale

What V3.0 Adds (Delta)

1. MULTI-VENDOR MARKETPLACE

2. WHITE-LABEL PLATFORM

3. FRANCHISE/PARTNER PROGRAM

4. GLOBAL FEATURES (Complete)

5. ENTERPRISE TOOLS

6. MARKETPLACE OPERATIONS

Breaking Changes (Migration Required)

1. Authentication & Authorization

2. Revenue Model

3. Search Architecture

Non-Breaking Changes (Additive)

New Tables

New API Endpoints

Domain Changes Summary

Infrastructure Changes

Database

Caching

Search

Deployment

Migration Checklist

Phase 1: Foundation (Weeks 1-4)

Phase 2: Marketplace (Weeks 5-8)

Phase 3: White-Label (Weeks 9-12)

Phase 4: Global Features (Weeks 13-16)

Phase 5: Enterprise Tools (Weeks 17-20)

Phase 6: Operations (Weeks 21-24)

Success Metrics

Business KPIs

Technical KPIs

User Satisfaction

Risks & Mitigation

Technical Risks

Business Risks

Backward Compatibility

Related Documents